Returns & Exchanges
15 Day return policy on engagement rings
All ContempoJewelers.com Engagement Rings are returnable for a Full Refund within 15 days of purchase.
You will be refunded the full purchase amount less any shipping charges.
Designer Engagement Rings & Designer wedding bands are custom made items (custom orders) and are not eligible to return.
“Designer” is considered any item that we sell made by Goldman, ArtCarved, Gabriel & Co and Triton.
**Custom orders may only be canceled within 48 hours from the time the order is placed. After 48 hours the deposit/payment towards your order is non-refundable.
**Layaway purchases may only be returned 30 days from the date the item is finished in production, and a maximum of 60 days from the purchase date.
How do I make an exchange?
Simply call customer service at 1-516-483-1900 to obtain an RA# (Return Authorization #). Please securely pack and seal the return merchandise.
Where do I send my return or exchange?
Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:
Contempo Jewelers 486 Hempstead Turnpike, West Hempstead, NY 11552
Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $75 will be applied for any diamond returned without it’s original certificate.