Frequently Asked Questions

Ear Piercing Questions?

Check out our ear piercing FAQ’s page here.

Do you offer financing?

Yes check out our financing page here.

Where are you located?

Our store is in the heart of Long Island at 486 Hempstead Turnpike, West Hempstead, NY 11552 USA

How do I make an exchange?

Simply call customer service at 1-516-483-1900 to obtain an RA# (Return Authorization #). Please securely pack and seal the return merchandise.

Where do I send my return or exchange?

Please remember to call first to obtain an RA# for your return or exchange. Packages sent to us for return or exchange without an RA# visible on the outside of the box will be refused. Please send your return or exchange to:

Contempo Jewelers 486 Hempstead Turnpike, West Hempstead, NY 11552

Be sure to include the original diamond certificate (GIA or AGS) for any diamond purchase. A fee of $75 will be applied for any diamond returned without it’s original certificate.

How to Clean Pearls?

A lot of people wonder the best way to clean their pearls jewelry. Our experienced GIA Certified Jeweler Nick shares shares some “jewels of wisdom” on the subject.

Cleaning your Pearls
Pearls require proper care to retain their beauty and luster. They should be kept away from perfumes, cosmetics, perspiration, chlorine, vinegar, ammonia, and dirt. We recommend you put them on last, after hair products and perfume. Pearls should be removed before exercising to protect them from perspiration. After wearing, gently wipe them with a slightly damp cloth.

Wash pearls periodically with mild soap (not detergent) and a soft cloth. Rinse pearls in clean water and wrap them in a thin, damp cotton towel to dry.

To prevent scratches, pearls should be stored away from other objects in the storage pouch provided. However, do not store them in an airtight package such as a plastic bag. Opals and pearls require humidity. When storing them, make sure the environment is not too dry or they may crack.
We advises against using an ultrasonic cleaner, steamer or other “at home” jewelry cleaning chemicals (including bleach, ammonia, baking soda and aluminum foil) on gemstones. They should only be cleaned with diluted mild dish soap and warm water (see above for clean instructions).

How to Clean Gold and Platinum Jewelry?

A lot of people wonder the best way to clean their gold and platinum jewelry. Our experienced GIA Certified Jeweler Nick shares shares some “jewels of wisdom” on the subject.

Cleaning your Gold and Platinum Jewelry
To clean gold or platinum jewelry, dilute dish detergent in a small bowl of warm water and soak each piece for a 3-5 mins. Gently clean your item by using a clean cotton cloth. To ensure you removed all the diluted dish soap, rinse your jewelry under warm running water, and pat dry with a soft, lint-free cloth. Be sure to dry your jewelry completely before wearing again.

We do not recommend an ultrasonic cleaner, steamer or other “at home” jewelry cleaning chemicals (including bleach, ammonia, baking soda and aluminum foil) on gemstones. They should only be cleaned with diluted mild dish soap and warm water (see above for clean instructions).

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